- September 19, 2018
- Posted by: Admin
- Category: roku support
There is no need to tell you the introduction or history of Roku because it is already a famous brand all over the USA. But if we are talking about its background then sometimes, you will face the problem with your Roku remote. These Roku remote Problems are depending on the type of remote you have. Here we are helping you to resolve these remote problems in Roku.
Fix your Roku remote Problems
Before correction, you should first clear which type of remote you use with your Roku streaming player.
Types of Roku remote:
- Enhanced point
- Standard Infrared remote
If you are not determining the type of remote then, you can remove the cover from the battery and you can look for pairing button. The pairing button is called Enhanced remote.
This type of remote control uses anywhere even, you can use the home wireless network to send a signal. You can point it anywhere, it does not need to point directly on Roku device. Without the direct connection, you can work on this. Install your Roku device behind your TV or closer to the door.
The first step tries to connect remote with Roku device by pairing. After pairing there will be a message for setting up your Roku device. After a minute the pairing process will complete and it will ready to work.
If your Enhanced remote is not working then use troubleshoot to resolve the problem.
- Restart Roku device and Roku player: Switch off the Roku device and remove the batteries from your remote. Then remove the cable from your Roku device and waits for 5 seconds and then restart cable. When the Roku will display screen then insert your battery. After that, you should wait for 30 seconds to see the connection of your Roku device.
- Repair the remote: Open the battery and remove the battery from your device. Remove the cable from Roku device and wait for 5 seconds. And then reconnect the cable. When the device will display a home screen then insert your battery. Long press the power button for 5 seconds to see the pairing light flashes. If not flashes the light then again do the same process and wait for 20 seconds. Your remote pairing will start only if the pairing is successful.
- Change the remote battery: Open the battery and remove the battery from the remote device. And fix the new battery. Before fixing the new battery remove your cable and wait for 5 seconds. After that give to display a screen on Roku and wait for 20 seconds to restart the device.
- Replace the remote: Above all the steps fail to solve the problem then, you must replace your remote by purchasing a new remote.
Standard Infrared remote
It is just opposite to Enhanced remote. In Infrared remote, the remote will pointed directly to work. Sometimes the signal can be blocked in that case it will not work. So to solve the problem following steps is there.
- Make sure that front panel of your Roku device are visible: By holding a remote make sure that nothing blocks the devices. If there is any problem then remove them and move the Roku somewhere. After that, it will start to work properly.
- Make sure that battery is set in the proper way: Remove the battery cover and ensure that battery is set properly if not, then reinsert your battery.
- Change the battery: sometime the battery may be dead. At that time remove the battery and insert a new battery.
- Change the remote: If all the above steps fail to solve the problem then replace your remote by purchasing a new remote.
I hope this will help you to resolve your issue related to your Roku remote problems. If still need assistance then call us at our toll-free Roku customer service number 1-844-573-0162.