- November 14, 2018
- Posted by: roku
- Category: roku support
When the purple screen appears on your Roku device that means Roku HDCP unauthorized which appears on your Roku device indicates that your TV or video receiver does not support the contents that you are streaming.
After this you can not watch anything via the TV apps, – Netflix, Yahoo, 9Jumpin, presto, stan, etc. All you get is a blue screen splashed across with the error message HDCP Unauthorised. Content Disabled.
In some cases, TV is the issue, especially a Television with multiple HDMI ports and devices plugged into them. Some people are known to fix this issue by turning off their TVs, unplugging them, and plugging them back in to reset the signal.
What is HDCP?
Well first off we’ll explain what is HDCP? Generally, HDCP is used by TV and movie industry which is the copy and content protection standard. Mainly it prevents pirates from making unauthorized copies of commercial VHS tapes. This latest technology called high bandwidth Digital copy protection (HDCP) and this technology used on HDMI connections for digital devices like Blu-ray™ players, cable boxes and Roku streaming devices.
When you are streaming 4K or 4K HDR content on these devices you can use a newer version of the copy protection technology which known as HDCP 2.2. This technology is specially designed for 4k Ultra HD (4K) content.
HDCP Unauthorized Roku Problem:
Roku streaming player connects with your TV via an HDMI cable. High Definition Media Interface is an abbreviation of HDMI and this technology can deliver a pure, uncompressed digital signal with crystal-clear images and multi-channel audio.
When Roku device detects that the HDMI link with your A/V receiver or TV doesn’t support the copy and content protection technology that is known as HDCP. after detection you are going to get an error code 020 along with an error message on your screen, i.e., ‘HDCP Error Detected’ or it may display a purple screen.
Defective HDMI cable or HDMI connector can another reason for this problem. You can follow the process given below to resolve this problem If you are dealing with HDCP unauthorized Roku problem.
How to resolve the “HDCP Error Detected” issue?
Here we provide 3 best solutions for HDCP unauthorized Roku error;
Turn your TV off, unplug the TV:
Follow these troubleshooting steps below and resolve your purple screen fix problem;
- When you want to stream 4K Ultra HD content and see the purple screen, then you need to take the support of experts to know the steps for setting up a Roku media streaming device for 4K
- If you continue to see an HDCP error detected message follow the second step.
- Unplug the HDMI cable from Roku player and TV or AVR.
- Shut down your TV and unplug its power cord.
- Detach the power cord from your Roku player.
- Now, connect both ends of the HDMI cable and ensure each connector is attached firmly and securely.
- Again connect the power cord in both, TV and Roku device and wait for both devices to power on.
- Try the video or app again.
Replace the HDMI cable:
If you still facing the problem you should follow these other steps;
- Now try a different HDMI input on your TV.
- Try using a different HDMI cable if the current one is creating problems.
- If you are using an AVR or HDMI switch, then connect Roku media streaming device directly to the TV.
- Use another TV if possible.
- You can use another output device, which could be another TV or a computer monitor.
- Use different display settings on Roku streaming player.
- You can find display settings under settings > display type.
- If HDCP Unauthorized Content Disabled Roku error has appeared the first time, ensure that your TV or AVR supports HDCP.
Restart your Roku
How to resolve Netflix HDCP unauthorized error on Roku streaming device? You should follow the above steps to fix Netflix says ‘HDCP Unauthorized Content Disabled. You can also restart your Roku device for fixing this problem.
- First, unplug your Roku from power for at least 10 seconds.
- Plug your Roku back in.
- Turn your Roku on by pressing any button on the Roku remote.
- Wait 1 full minute.
- Try Netflix again.
You can also try these steps on your Roku streaming stick.
I hope these solutions are sufficient to resolve your query, and if you want more discussion then you can call us at our toll-free Roku support number 1-844-573-0162.