- November 1, 2018
- Posted by: roku
- Category: roku support
If your Roku Remote stopped working? Don’t worry, there are so many ways to solve the problem when your Roku controller is not working. As you know Roku is an electronic device which provides you to watch free and paid video content on your Tv via the Internet. You can control it via the control box i.e. Remote control. When your remote control will not working properly then you will need assistance.
First of all, find out the reason why is your Roku remote not working? And then you need to find out what types of Roku remote you are using. There are two types of Roku box remote. The Standard Infrared remote and second is Enhanced ‘point-anywhere’ remote. The standard remote works on the signal. The Enhanced remote uses wi-fi. If your Roku device control stops working then you need to follow these steps to fixes the remote issues.
Follow the steps to fix if Roku Remote Stopped Working
Here, we will fix the issue with Standard Roku tv remote if your Roku remote stopped working. To fix issues, you need to follow these instructions:
Restart your Roku device and remote & make sure the signal isn’t blocked:
Restart to your Roku device and make sure that the signal isn’t blocked. Because the signals are the only way that connects remote controller to the Roku player. You need to check the remote pointed correctly. If you see something that can might the signals then you can fix it.
Change the batteries:
You need to check the battery. If you find the battery is dead then it is the main reason that your Roku tv remote stopped working. Change the battery now or charge the battery.
Fix standard IR remote:
If you are using standard IR remote then you can easily check it is working or not. But you need a smartphone with the camera to check standard IR remote. The smartphone camera is capable to see the light wavelengths. Human’s eyes are not capable to see this kind of wavelengths.
Place the Roku remote pointer directly in front of the camera and press any key from the Roku control(remote). If the batteries are low but not empty and light is blinking then the remote is ok. If the light is not blinking then the fault is in the batteries. Remove the dead batteries from the remote and insert the new batteries in the remote.
Solution to fixes the Enhanced ‘point-anywhere’ Roku Remote
It uses a wireless network. Here we will fix the issue with Enhanced ‘point-anywhere’ Roku controller if your Roku remote is not working. You need to follow these instructions carefully:
Restart your Roku device remote and check the signal isn’t blocked:
You need to restart your remote as well as Roku player device. You need to remove the batteries from the remote and remove the power cable from the Roku device. Wait five to ten seconds and plug it again.
When the Roku home screen appears on your Tv, insert the batteries into the remote and wait a few seconds for the connection establishment. Then press the button and see if it works.
Repair the remote:
If you have already done it in the first setup then you know how to do it. Simply follow the same instructions to repair your remote.
After restarting the Roku player and remote, it is still not working. Press and hold the pairing button that is located on the battery compartment for a few seconds until remote start to flash. Wait for a few seconds for establishing a connection. After the connection established, the pairing dialogue will appear on your Tv screen. If your Roku remote not pairing then contact us.
Replace the batteries:
Apart from pairing issues, the biggest problem can occur in the remote is the battery problem. Open the battery cover and remove the batteries. Remove the power cable from the Roku device. Wait for a few seconds and reconnect the cable.
Once the home screen appears on your Tv, insert the new batteries into the remote and see if the issue still persist.
If this two solution didn’t solve the issue which you are facing then there are two other things you can do. They can’t fix your issues regarding your remote but at least with the help of this thing you can continue using the streaming device. These two things are:
Download the Roku app
Download the Roku app from the play store. It is free of cost.
Get a new remote
You can buy a new Roku controller (remote) at a minimum cost from a Roku company.
Roku Customer Support Number
In case, if you are unable to fix your remote or if your Roku Remote not working then you can contact our Roku Customer service for assistance and connect with our experienced professionals. Tell them your problem related to your Roku device remote. They will fix you all issues. You can ask your query from Roku Technical Support team. They will answer you of all queries and provide you with the best solution.